Privacy Policy

This Privacy Policy sets out the approach which Supacore will take in relation to the treatment of Personal Information. It includes information on how Supacore collects, uses, discloses and keeps secure, individuals' Personal Information. It also covers how Supacore makes the Personal Information it holds available for access to and correction by the individual. 

This policy has been drafted having regard to Supacore obligations under the Privacy Act 1988 (including the new National Privacy Principles) (the Privacy Act). This Policy is a public document and has been prepared in light of National Privacy Principle 5, Opennes. 

1. COLLECTION

1.1 Supacore will only collect Personal Information where the information is necessary for Supacore to perform one or more of its functions or activities. In this context, "collect" means gather, acquire or obtain by any means, information in circumstances where the individual is identifiable or identified.

1.2 Supacore collects Personal Information primarily to supply customers with the products and services ordered from it and its related companies. Supacore also collects and uses Personal Information for secondary purposes including:

i. billing and account management 

ii. business planning and product development; and

iii. to provide individuals with information about promotions, as well as the products and services of Supacore affiliated companies and other organisations.

iv. to enhance the online shopping experience by displaying products and/or services that match the personal preferences of individuals based on their previous website browsing history and/or buying activity.

1.3 Supacore will not collect Sensitive Information from individuals except with consent and only where it is necessary for Supacore to collect such information for an activity or function.

1.4  Supacore will not collect Personal Information secretly or in an underhanded way.

1.5 Supacore will take steps to ensure that individuals on purchased lists are or have been notified of the information as outlined at 1.3.

2. USE

2.1 Supacore will obtain an individual's consent for Use of non-sensitive Personal Information for Secondary Purposes at the time of collection, unless the Use is a related Secondary Purpose which would be within the relevant individual's Reasonable Expectations.

2.2 Supacore uses personal information primarily for the purposes listed in 1.2 above.

2.3 If Supacore relies on the Direct Marketing exception to Direct Market to individuals it will ensure that:

i. the individual is clearly notified of their right to Opt Out from further Direct Marketing; 

ii. there is only one Use of the information before the Opt Out right is given and this Use applies across all Supacore Related Bodies Corporate (if the information is shared between those Related Bodies Corporate);

iii. the individual is given an Opt Out in all further instances of Direct Marketing if they have not previously chosen to Opt Out; and 

iv. if the individual Opts Out of all Direct Marketing the Opt Out will be respected by Supacore and all its Related Bodies Corporate. 

2.4 Supacore will not use Sensitive Information for Direct Marketing.

2.5 Supacore may use Personal Information to avoid an imminent threat to a person's life or to public safety. It may also use Personal Information for reasons related to law enforcement or internal investigations into unlawful activities.

2.6 Supacore will not use Personal Information without taking reasonable steps to ensure that the information is accurate, complete and up to date.

3. DISCLOSURE

3.1 Supacore may Disclose Personal Information to related or unrelated third parties if consent has been obtained from the individual. This will include obtaining the individual's consent for Disclosures made under the credit reporting requirements of the Privacy Act.

3.2 Supacore may Disclose Personal Information between Related Bodies Corporate. Where information is Disclosed to such a Related Body Corporate, that Related Body Corporate is bound by the original Primary Purpose for which the information was collected.

3.3 Supacore may Disclose Personal Information to unrelated third parties to enable outsourcing of functions (such as billing, customer relations management and order fulfillment), where that is Disclosure or Use for a related Secondary Purpose and has been notified to individuals or where such Disclosure is within the individual's Reasonable Expectations.

3.4 Supacore will take reasonable steps to ensure that its contracts with third parties include requirements for third parties to comply with the Use and Disclosure requirements of the Privacy Act.

3.5 Supacore may Disclose Personal Information to law enforcement agencies, government agencies, courts or external advisers where permitted or required by law.

3.6 Supacore may Disclose Personal Information to avoid an imminent threat to a person's life or to public safety. 

3.7 If a Disclosure is not for a Primary Purpose; is not for a related Secondary Purpose; or upfront consent has not been obtained, Supacore will not Disclose Personal Information otherwise than in accordance with the exceptions set out at 3.1 to 3.6 above.

3.8 Supacore does not generally sell or share its customer lists on a commercial basis with third parties but if it did, it would only do so if we had the appropriate consent of the individual involved. If the consent provided is conditional, Supacore will take steps to ensure (by contract) that the use of its customer list by third parties does not exceed the scope of the consent.

4. INFORMATION QUALITY

4.1 Supacore will review, on a regular and ongoing basis, its collection and storage practices to ascertain how improvements to accuracy can be achieved.

4.2 Supacore will take steps to destroy or de-identify Personal Information after as short a time as possible and after a maximum of seven years from the date of the last customer interaction, unless the law requires otherwise.

5. INFORMATION SECURITY

5.1 Supacore requires employees and contractors to perform their duties in a manner that is consistent with Supacore’s legal responsibilities in relation to privacy.

5.2 Supacore will take all reasonable steps to ensure that paper and electronic records containing Personal Information are stored in facilities that are only accessible by people within Supacore who have a genuine "need to know" as well as "right to know".

5.3 Supacore will review, on a regular and ongoing basis, its information security practices to ascertain how ongoing responsibilities can be achieved and maintained.

6. ACCESS AND CORRECTION

6.1 Supacore will allow its records containing Personal Information to be accessed by the individual concerned in accordance with the Privacy Act.

6.2 Supacore will correct its records containing Personal Information as soon as practically possible, at the request of the individual concerned in accordance with the Privacy Act.

6.3 Individuals wishing to lodge a request to access and/or correct their Personal Information should do so by contacting Supacore Customer Service, as per the details on the website.

6.4 Supacore can charge a fee for processing an access request but will generally not do so unless the request is complex or is resource intensive.

7. OPENNESS

7.1 Supacore Customer Service representatives will be the first point of contact for inquiries about privacy issues. Individuals wishing to make an inquiry or complaint regarding privacy, should do so by contacting Supacore Customer Service, as per the details on the Supacore website.

7.2 Supacore websites will contain a prominently displayed privacy statement and will include a copy of Supacore Privacy Policy.

8. ANONYMOUS TRANSACTIONS

8.1 Supacore will not make it mandatory for visitors to its web sites to provide Personal Information unless such Personal Information is required to answer an inquiry or provide a service. Supacore may however request visitors to provide Personal Information voluntarily to Supacore (for example, as part of a competition or questionnaire).

9. TRANSFERRING PERSONAL INFORMATION OVERSEAS

9.1 Supacore will take reasonable steps to limit the amount of Personal Information it sends to unrelated organisations overseas.

9.2 If Personal Information must be sent by Supacore overseas for sound business reasons, Supacore will require the overseas organisation receiving the information to provide a binding undertaking that it will handle that information in accordance with the National Privacy Principles, preferably as part of the services contract.

10. GLOSSARY

Collection Information means the information outlined in 1.3 notified to individuals prior to, or as soon as practical after, the collection of their Personal Information. 

Direct Marketing means the marketing of goods or services through means of communication including written, verbal or electronic means. The goods or services which are marketed may be those of cylk or a Related Body Corporate or those of an independent third party organisation. 

Disclosure generally means the release of information outside cylk, including under a contract to carry out an "outsourced function". 

Opt Out means an individual's expressed request not to receive further Direct Marketing. 

Personal Information means information or an opinion (including information or an opinion forming part of a database), whether true or not and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion. 

Primary Purpose is the dominant or fundamental reason for information being collected in a particular transaction. 

Reasonable Expectation means a reasonable individual's expectation that their personal information might be Used or Disclosed for the particular purpose. 

Related Body Corporate means that where a body corporate is: 

• a holding company of another body corporate;
• a subsidiary of another body corporate; or
• a subsidiary of a holding company of another body corporate, the first mentioned body corporate and the other body corporate are deemed to be related to each other. 

Sensitive Information means:

• information or an opinion about an individual's:
• racial or ethnic origin; or
• political opinions; or
• membership of a political association; or
• religious beliefs or affiliations; or
• philosophical beliefs; or
• membership of a professional or trade association; or
• membership of a trade union; or
• sexual preferences or practices; or
• criminal record;
• Health Information about an individual.

Use means the handling of Personal Information within Supacore. 

Mobile Terms of Service

Supacore

Last updated: Sept. 16, 2024

The Supacore mobile message service (the "Service") is operated by Supacore (“Supacore”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Supacore’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Supacore through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Supacore. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Supacore or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Supacore mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Supacore or email info@supacore.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Contacting Supacore

If you require further information regarding Supacore Privacy Policy, you can contact the Supacore Client Services department at info@supacore.com or on +61 3 8415 6401.