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- EARLY ACCESS BLACK FRIDAY SALE -

Trading Terms & Conditions

Supacore.com is owned and operated by Supacore Pty Ltd, trading as Supacore. As you access, browse and use the Supacore network you agree to all the Terms and Conditions contained herein, and agree that you acknowledge and understand them. 

As a valued customer of our web site please ensure that you read these Terms and Conditions prior to ordering any of the goods both the use of this site and the purchase of products from the site. If you require clarification of the meaning of any of these Terms and Conditions, please contact Supacore on +61409869197 or info@supacore.com prior to ordering any goods or products. 

Acceptance of the Terms & Conditions

The supacore.com website is owned and operated by Supacore Pty Ltd, trading as Supacore. To use or access, use or browse this site you must be over eighteen (18) years of age. As such, by accessing, using or browsing this site, you acknowledge and agree to the terms and conditions, as well as any relevant disclaimers contained herein. Further, by continuing you acknowledge that you have read and understood these Terms and Conditions. By purchasing an item from this web site you agree to be bound by these Terms and Conditions. 

Supacore reserves the right to change any or all of the information contained herein at any time and you should constantly check current terms and conditions. 

Pricing

The prices that appear on this web site are quoted by default in Australian Dollars and can be converted using the Currency changer at the bottom left hand side of the website. Foreign currencies are updated daily and the conversion rate is determined by the current rate at the time of update. The price, if affected, will include the GST. Supacore will take no responsibility or liability for the accuracy of any such price as it applies to any particular purchase. 

Prohibitions

Please ensure you do not knowingly transmit any material that may contain a virus or other harmful component. Only individuals who can make legally binding contracts may purchase goods and services from this site. These products and services are not available to anyone under the age of 18 years old. Supacore cannot guarantee that it will notice or be able to prevent any illegal or inappropriate use of this web site, nor can Supacore guarantee that it will give notice of any illegal or inappropriate use of this web site. 

Orders

Any order placed by you is in effect an offer by you to purchase a product for the price (including the delivery and other charges) specified in this web site. Supacore may accept or reject your offer for any reason, including, the unavailability of any product, an error in the price or the product description posted on this web site, or an error in your order. Your contract with Supacore will only come into existence when Supacore advises you that it has accepted your order and your receipt has been confirmed. 

Prices of products and services and delivery and other related charges as displayed are current at the time of issue, but may change at any time and are subject to availability. Similarly the availability of products and services may change from time to time. Please ensure that you supply the correct name, e-mail address, credit card, information and expiry date. 

Payment

Your personal online security is very important to us. To help ensure your shopping experience is safe, simple and secure, we use eWAY Payment Gateway for online credit card transactions. 

All online transactions performed on this site are secured payments. Payments are fully automated with an immediate response.  Your complete credit card number cannot be viewed by Supacore or any outside party.  All transactions are performed under 128 Bit SSL Certificate. 

All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data. eWAY is an authorised third party processor for all major Australian banks. 

eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Supacore.

To ensure your information is kept private, we do not process or store any payment information in our database.

The following payments are accepted:

  • Credit card - Visa & Mastercard and American Express (please check with your bank to ensure your card is valid for online purchases).  Visa and Mastercard are verified by a secure code
  • Paypal - You can choose to pay with credit card or a registered Paypal account.
  • AfterPay - You can choose to pay with credit card or a registered Paypal account.

Risk

Supacore will retain title to the products you order until you have made payment in full for those products, but all risk in the products will pass to you on dispatch from the distribution centre. You are responsible for any taxes, duties or other liabilities imposed by any governmental agency. 

Loss or Damage in Transit 

Supacore is not responsible to the buyer or any person claiming through the buyer for any loss or damage to goods or products caused by any event of any kind by any person, whether or not Supacore is legally responsible for the person who caused or contributed to that loss. 

Exclusion of Negligence

Supacore is not liable to the buyer in contract or in tort arising out of, or in connection with, or relating to: 

1.the performance of the product;

2.any fact, matter or thing relating to the products; or

3.any error in information supplied to the buyer or a user at or after the date of the purchaser’s or user’s use of the product.

Delivery

Delivery times given on this web site are indicative only. Supacore will not be liable for any failure to observe these delivery times. You understand and agree that you shall not be entitled to withdraw or modify any commitment made for the purchase of products from this web site once that commitment has been made for any reason, including without limitation, due to any delay in delivery. 

If however, delivery has not been affected after 30 days from the indicative delivery date the customer may treat the failure to deliver as a terminating contractual event. 

If Supacore does not have the particular products in stock, Supacore will contact you, the buyer, and informing of the general date of availability. If you, the buyer, are unhappy with that Supacore undertakes to refund the money. 

Refunds & Returns

You should review the Supacore returns policy for information concerning returns. You agree to be bound by the terms of the returns policy and Supacore liability is limited as expressed in that policy and these Terms and Conditions. 

The buyer must not return the goods to Supacore unless permitted to do so by Supacore.

Termination

Your ability to purchase products and services from this web site may be terminated at any time by Supacore without notice. All restrictions, licenses granted by you and all disclaimers and limitations of liability by Supacore will survive termination. 

Should you object to any of these Terms and Conditions, including any subsequent amendments, you must immediately discontinue use of this site. 

Advertising, Hyperlinks and Offers

The site may have third party advertisements, referral buttons and other pointers to websites operated by third parties. Supacore has no control over these sites and is therefore not responsible for any materials and contents linked to our website. Supacore does not endorse any of these sites or their advertising and is not responsible for any goods you purchase from them. 

Comments, Feedback and Submissions

Supacore welcomes your feedback regarding this web site, as well as its products and services. Any information, concepts, ideas, comments, materials, suggestions or comments sent to Supacore will not be treated as confidential information and by submitting such information you are granting Supacore an unrestricted license to use, display, modify, reproduce, transmit and distribute such information for any purpose whatsoever. Unless required by law, Supacore will not use your name in connection with any such information, materials, suggestions, ideas or comments without your prior written consent. 

Colour Information

While Supacore endeavors to display accurately the colors of products, the actual colors you see will depend on your monitor and may not be accurate. 

Copyright

The Supacore web site design, text, images, graphics, logos, buttons and arrangements are copyright by Supacore. We reserve all such rights. The content on this web site is the property of Supacore and protected by copyright law. At the discretion of the owners, and only upon written permission, will permission be granted to any other party to electronically copy and print portions of the Supacore web site for the sole purposes of placing an order with Supacore or using the same as a shopping resource. Any other use of materials on this web site without expressed permission by Supacore is prohibited. 

The owners of this web site warrant they are the owners of the copyright as contained in this Site. 

Warranty

The owners of this web site warrant to any purchaser that they are the owners of the copyright as contained on this site, and that no interest has been granted to any other party for the reproduction of material as contained on this site. 

Indemnity

The user of this web site shall at all times keep the owners and proprietors, employees and subcontractors, of this web site indemnified from and against all claims, demands, actions, proceedings or prosecutions which may be brought, commenced or prosecuted against the owners and proprietors, employees and subcontractors, or in which the owners and proprietors, employees and subcontractors, may be involved in consequence of or relating to the manufacture, production, provision or supply of the goods by the user. This indemnity will extend to all costs, damages and expenses incurred by the owners and proprietors, employees and subcontractors in connection herewith. 

Infringement

In the event the owners and proprietors of this web site learn of any infringement or threatened of any of the intellectual property rights under this agreement or any common law passing-off by reason of imitation of get-up or otherwise, the owners and proprietors of this site shall have the right, at the licensee’s expense to institute and prosecute such an action in the company’s name. 

Governing Law

The governing law shall be the law of the State of Victoria and the parties submit to the jurisdiction of that State. 

Disclaimer

This website contains only general information in relation to medical conditions and treatments that may be suitable in certain circumstance - none of the information contained within this site should be considered advice for your specific condition or appropriate treatment.

We make no warranty or representation that any of the information contained herein will be suitable for your specific needs.
You should not rely upon any of the information provided within this website as an alternative to medial advice from a duly qualified healthcare professional.

If you require any information in relation to any medical matter, or if you believe or suspect that you may be suffering from a medical condition then you should seek immediate medial attention. Under no circumstances should you delay seeking, disregard, or discontinue any medical advice or treatment as a result of the information contained within this website. 

Security Policy

The Internet is a hostile environment with global resources. As such, Supacore Pty Ltd, trading as Supacore, maintains highly regulated security policies and procedures to all external and internal communications of Supacore. All protocols use communication techniques that employ widely accepted error detection and/or recovery mechanisms. We have a secure connection that ensures that the information transmitted is safeguarded. We use Secure Socket Layer (SSL) encryption technology to encrypt the information sent from your computer to our computer so that nobody can decode it, intercept it or read it. This way we ensure your privacy is kept. 

 

Supacore Bundles Terms and Conditions

 

Welcome to Supacore! Please review the following terms and conditions that apply to all bundle purchases. By purchasing a bundle, you agree to these terms and conditions:

1. Bundle Composition

Each bundle consists of a predetermined set of Supacore products. Substitutions or modifications to the contents of the bundles are not allowed.

2. Pricing and Discounts

Bundles are offered at a discounted rate compared to individual product purchases. The total price of the bundle reflects this discount and cannot be adjusted. 

3. Sizing Exchanges Only

We understand the importance of the right fit. Therefore, we allow exchanges for sizing purposes only. If a product within your bundle does not fit, you may exchange it for a different size of the same product. Please note:

- Exchanges are subject to product availability.

- All exchanges must be requested within 30 days of the original purchase date.

- The product must be in its original condition, unworn and only tried on.

4. No Returns

Returns for refund or credit are not permitted on bundle purchases. Once a bundle is purchased, it is considered final sale with no return options available.

5. Shipping and Handling

Shipping costs for exchanges are the responsibility of the customer, unless the exchange is due to a Supacore error (e.g., wrong size sent).

6. Warranty and Defects

All Supacore products included in bundles are covered by our standard warranty. If you believe a product is defective, please contact our customer service team for assistance. Defective items will be handled according to our warranty policy.   www.info@supacore.com

7. Limitation of Liability

Supacore is not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use any products purchased in a bundle.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Supacore operates.

9. Changes to Terms and Conditions

Supacore reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website.

For any questions or concerns regarding your bundle purchase, please contact our customer service team. www.info@supacore.com

 

BOGO30 Promo * conditions apply

Buy One, Get One 30% Off (BOGO30) purchases are treated as a special promotional set offer. This policy outlines the specific terms for returns and refunds related to BOGO30

 

BOGO30 Refund Policy

Discounted Set Price:

When purchasing any two garments under the BOGO30 offer, the total price charged reflects a discounted rate for the set, not the individual price of each garment.
This discounted set price is calculated by applying a 30% discount to the price of the second garment/garment of lesser value.

 

Returns and Refunds:

Example - If the regular price of each garment is $199.00, and two of the same style and value are ordered the BOGO30 offer would result in a total price of $338.30 for both pieces ($199.00 for the first garment and $139.30 for the discounted second garment).

If a customer returns a garment and keeps one, they will receive a refund of $139.30

Additional Notes:

This policy applies to all BOGO30 promotions unless otherwise stated in the specific offer details. General return policy conditions, such as timeframe and garment condition, still apply to BOGO30 purchases. Customers are encouraged to carefully review the BOGO30 offer details and this refund policy before making a purchase. Any questions or concerns regarding returns under BOGO30 offers should be directed to our customer service team info@supacore.com

 

Mobile Terms of Service

Supacore

Last updated: Sept. 16, 2024

The Supacore mobile message service (the "Service") is operated by Supacore (“Supacore”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Supacore’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Supacore through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Supacore. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Supacore or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Supacore mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Supacore or email info@supacore.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

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