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Delivery Information

We are currently experiencing delays due to the impact of Covid 19 on domestic and international Australia post and Courier services . Supacore apologises to all our customers who may be impacted by this. Read More Here

 

We know that shipping costs and hassle-free delivery are one of the most important aspects of online shopping. This will help you understand our shipping rates and times:

 

  1. ALL Australian Domestic Shipping is Standard at $10.00 for purchases under $149.00 - 3-7 business days.Orders of A$149.00 and over will be shipped free via standard shipping.
  2. Global FREE shipping for orders over A$199.00 - Delivery 7 -14 business days.
  3. Express shipping in Australia $15.00 2-4 business days.
  4. Need it sooner? If you live in the Melbourne area and order before 12 midday, choose same day courier and we'll courier it to you so you get it that same day. 
  5. ALL International Orders go via Air Freight. This includes the FREE shipping option for orders Aud $199.00. and over Delivery times vary according to your location, but see the table below for approximate times. 
  6. Need it sooner? If you're outside of Australia and you choose the Express Air Freight option, you'll receive it in 2-10 days after shipping as indicated by the table below. 

You'll always receive a tracking number after your items have been shipped. If you don't receive a tracking number within 2 business days of making your order, please first double check your spam/junk folder and if it's not hiding in there, contact us. 

How we send:

We utilise the Australia Post network and DHL. When we refer to "express" shipping, we refer to the Australia Post Express Network. Within most major cities, this means next-day delivery after it ships from us. If you're a bit further out, it may take 2-3 days to reach you. 

For standard shipping we use Australia Post which should take 3 -7 days to get to you. 

For all international orders, we utilise DHL Registered Air Freight, or Express Air Freight depending on your shipping selection. We've listed approximate shipping times below but please check the DHL website for exact times. 

Where we send from:

    All orders are processed at our distribution centre in Melbourne, Australia, subject to payment clearance and stock availability. We operate Monday to Friday with the exception of Australian Public Holidays. Shipping costs will be added to your order and displayed at checkout. 

    Where we send to:

    Supacore ships all around the world. If you require delivery assistance please email us at info@supacore.com or call us on +61491069792 (10am-5pm AEST).

    Please refer to the table below for International shipping costs.  

     Delivery Destination Table

    Destination Service Order value Processing Delivery Total Time Charge
    Australia Standard shipping A$149+  1 working day 3-7 working days 3-7 working days FREE
    Australia
    Standard Shipping
    A$1 - A$148  1 working day 3-7 working days 3-7 working days $10
    New Zealand International Air Freight A$149+  1 working day 3-10 working days 4-11 working days FREE
    New Zealand International Air Freight A$1 - A$148  1 working day 3-10 working days 4-11 working days $20
    New Zealand Express International Air Freight Any Value 1 working day 2-5 working days 3-6 working days $40
    United States International Air Freight A$199 + 1 working day 3-10 working days 4-11 working days FREE
    United States International Air Freight A$1 - A$148 1 working day 3-10 working days 4-11 working days $30
    United States Express International Air Freight Any Value 1 working day 2-4 working days 3-5 working days $60
    Asia International Air Freight A$199 + 1 working day 3-10 working days 4-11 working days FREE
    Asia International Air Freight A$1 - A$148 1 working day 3-10 working days 4-11 working days $30
    Asia Express International Air Freight Any Value 1 working day 2-4 working days 3-5 working days $60
    UK/Europe International Air Freight A$199 + 1 working day 3-10 working days 4-11 working days FREE
    UK/Europe International Air Freight A$1 - A$148 1 working day 3-10 working days 4-11 working days $30
    UK/Europe Express International Air Freight Any Value 1 working day 2-4 working days 3-5 working days $60

     

    Australia Standard

    Supacore offers a standard delivery service within Australia. Delivery scans are available to track your parcel online. The service is able to deliver parcels to post office boxes. Please visit this Australia Post webpage to determine if your address qualifies. 

    International Orders

    International orders are shipped via DHL and Auspost.  Please note all international orders may require a signature upon receipt of goods. Delivery times are provided as guidelines only. Issues such as payment authorisation and destination customs clearance may cause delays.  Please note that we are unable to deliver to Post Office boxes.  Couriers usually operate between 0900-1800 (9am-6pm) on business days. 

    We suggest you specify a delivery address that will be attended to throughout business hours. 

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