Free Returns & Exchanges
We offer free return shipping worldwide for garments returned in their original condition within 30 days of purchase.
Items must be unworn (trying on with underwear is OK), with all original tags attached and packaging intact.
Refunds are issued to the original payment method once your return has been received and inspected.
How to Return or Exchange
To request a return or exchange, please complete the form below.
Supacore will then ship out your exchange at no extra cost.
Faulty Items
At Supacore we pride ourselves on quality products, we apologise if you have received a faulty item. If you believe you have received a faulty item please contact our customer care team.
Conditions & Notes
- Shipping costs are non-refundable.
- Items purchased through retailers or unauthorised sellers cannot be returned to Supacore.
- Promotional Purchases: Items purchased during special promotions — including BlackFriday, Mother’s Day, Father’s Day, and End of Financial Year (EOFY) Sales — are eligible for exchange only, not refund.
- Sizing Notice: Please refer carefully to our size chart before placing your order. Due to the technical nature of our medical-grade compression garments, correct sizing is essential to ensure optimal support and performance.
- Please follow care instructions carefully — improper washing or wear may void our Money-Back Guarantee.
| Destination | Name | Order Value | Processing | Delivery | Total Time | Charge |
|---|---|---|---|---|---|---|
| Australia | Standard Shipping | A$199+ | 1 working day | 3–7 working days | 3–7 working days | FREE |
| Australia | Standard Shipping | A$1 - A$199 | 1 working day | 3–7 working days | 3–7 working days | $10 |
| New Zealand | International Air Freight | A$199+ | 1 working day | 3–10 working days | 4–14 working days | FREE |
| New Zealand | International Air Freight | A$1 - A$199 | 1 working day | 3–11 working days | 4–11 working days | $30 |
| New Zealand | Express International Air Freight | Any Value | 1 working day | 2–5 working days | 2–6 working days | $40 |
| United States | International Air Freight | A$199+ | 1 working day | 5–15 working days | 5–15 working days | FREE |
| United States | International Air Freight | A$1 - A$199 | 1 working day | 5–15 working days | 5–15 working days | $30 |
| United States | Express International Air Freight | Any Value | 1 working day | 2–7 working days | 3–7 working days | $60 |
| Asia | International Air Freight | A$199+ | 1 working day | 3–10 working days | 4–11 working days | FREE |
| Asia | International Air Freight | A$1 - A$199 | 1 working day | 3–10 working days | 4–11 working days | $30 |
| Asia | Express International Air Freight | Any Value | 1 working day | 2–7 working days | 3–7 working days | $60 |
| UK/Europe | International Air Freight | A$199+ | 1 working day | 3–15 working days | 4–15 working days | FREE |
| UK/Europe | International Air Freight | A$1 - A$199 | 1 working day | 3–15 working days | 4–15 working days | $30 |
| UK/Europe | Express International Air Freight | Any Value | 1 working day | 2–7 working days | 3–7 working days | $60 |
Delivery Information
How we send?
We utilise the Australia Post network and DHL. When we refer to "express" shipping, we refer to the Australia Post Express Network. Within most major cities, this means next-day delivery after it ships from us. If you're a bit further out, it may take 2-3 days to reach you.
For standard shipping we use Australia Post which should take 3 -7 days to get to you.
For all international orders, we utilise DHL Registered Air Freight, or Express Air Freight depending on your shipping selection. We've listed approximate shipping times below but please check the DHL website for exact times.
Where we send from?
All orders are processed at our distribution centre in Melbourne, Australia, subject to payment clearance and stock availability. We operate Monday to Friday with the exception of Australian Public Holidays. Shipping costs will be added to your order and displayed at checkout.
Where we send to?
Supacore ships all around the world. If you require delivery assistance please email us at info@supacore.com .
Please refer to the table below for International shipping costs.
Australia Standard
Supacore offers a standard delivery service within Australia. Delivery scans are available to track your parcel online. The service is able to deliver parcels to post office boxes. Please visit this Australia Post webpage to determine if your address qualifies.
International Orders
International orders are shipped via DHL and Auspost. Please note all international orders may require a signature upon receipt of goods. Delivery times are provided as guidelines only. Issues such as payment authorisation and destination customs clearance may cause delays. Please note that we are unable to deliver to Post Office boxes. Couriers usually operate between 0900-1800 (9am-6pm) on business days.
We suggest you specify a delivery address that will be attended to throughout business hours.