FREE Exchange, Refunds & Returns
Here at Supacore we understand that you may need to exchange or return your items so we will try to make it easy for you. We offer 100% money back guarantee* and FREE RETURN SHIPPING WITHIN AUS AND NZ.
- We will allow a change of mind return for refund, provided that the item in question is full priced, returned within 30 days of placement of order, in original purchased condition with tags attached, unworn (tried on with underwear is ok), not damaged in any way.
- Garments purchased from a wholesale account or any authorised website other than Supacore (baby luno, chiro or physio practices etc) are not eligible for change of mind return to Supacore. These must be returned to the place of purchase. For any exchange in size or product please e mail their website directly. Garments purchased from unauthorized sellers, including unauthorized Internet sites, are not eligible for change of mind return to Supacore.
- Please ensure you care for your Supacore garment as per manufacturer’s instructions. Failure to do so may void the 100% Money Back Guarantee.
- Shipping costs are non-refundable.
- We do not offer refunds on sale or promotional items. We offer a store credit to be used within twelve months.
- If you need to exchange size, please contact us here at Supacore. We will dispatch your exchange item FREE OF CHARGE without incurring
additional postage costs (see pt.9).Supacore will exchange your item within 30 days of placement of order provided your garment is in original purchased condition with tags attached, unworn (tried on with underwear is ok), not damaged in any way.
- Please clarify your order number, which items you are sending back, and why you wish to return/exchange them.
- For orders placed during promotions that included a gift with purchase, the gift with purchase must be returned back along with the rest of the order if you no longer qualify for the gift. Refunds will not be processed until all required items are received back.
- We offer a free return service for exchange and returns within Australia and NZ.
For any International orders, the shipping cost incurred for returning item/s is not covered or reimbursed by Supacore. We advise you to send the garments back via registered satchel or courier. We are not responsible for the returned product until it is receipted in our warehouse.
- Please allow 14 working days for your refund to be actioned from the point of receipt of goods.
- All refunds will be issued to the original payment method used at the time of purchase.
- For security reasons, we do not save your payment information in our database.
- Supacore Returns address :
20 Forest street, Whittlesea .Victoria 3757, Australia
- We are sorry if you have Received a Faulty Item: Please send us the following information firstname.lastname@example.org
- Your order number
- The item name
- Photos that show the fault of the item
*terms and conditions apply